A: INSELLER.com specializes in authentic pre-owned Louis Vuitton and Chanel bags. Our team of buyers and authenticity experts work hard every day, so that we can have the most sought-after styles at the most attractive prices. Purchase the bag that you like online and we will ensure that it reaches you as fast as possible and without any extra fees, as shipping and all the duties are on us!
A: Click on the “Account” tab in the top right corner. From there you will be able to create a new account or log in to an existing account.
BUYING AN ITEM
A: The shipping charge for your order will be calculated at checkout as the shipping cost depends on the destination and order's size.
A: INSELLER is committed to providing ZERO tolerance policy for fake or counterfeit items. Hence, our In-house assessor meticulously examines and authenticates each and every item before it gets listed live on the INSELLER website, giving you a guarantee that our items are original.
A: All of our items are pre-owned and their condition is evaluated as Good, Very Good and Like New. Each item listed on INSELLER has a rating assigned to it that shows exact condition status.
A: INSELLER offers you 3 convenient payment methods such as Credit Card, Paypal, Cash on Delivery or a 3-month Payment Plan. You can also pay by bank transfer or Western Union however in order to use that option you would need to contact us first at email@example.com.
A: Delivery time varies depending on where the item will be shipped. We are using the best couriers to ensure items get delivered on time. For customers within the GCC, delivery time is estimated between 3 to 7 days.
A: Yes. As soon as your order has been dispatched you will receive a tracking number via email or text.
A: You can cancel your order(s) any time before shipment. The full amount that you paid will be returned to you. If your item has already been shipped you can no longer cancel it but you do have the right to return the order back as per INSELLER’s return policy.
A: After you have received your order(s) you have 30 days to notify us if you are not satisfied with your purchase and opt to return it. Shipping costs in case of returns is a sole responsibility of the buyer.
A: After the returned item was received by INSELLER and inspected by INSELLER’s inventory team, our accounts team will send an email to the buyer and notify when the refund has been issued along with the amount credited. The refund will be issued using the same payment method as it when the order was placed.
A: Depending on your location you might have to cover import duties and taxes. The amount to be paid will be clearly indicated at the checkout before you make the payment.